HSE STORE LTD
TERMS & CONDITIONS OF SALE – BUSINESS CUSTOMERS
Last Updated: August 2026
1. About these Terms
1.1 These Terms & Conditions of Sale (“Terms”) apply to all sales of goods by HSE Store Ltd (“HSE Store”, “we”, “us” or “our”) to a business customer (“Customer”, “you” or “your”).
1.2 These Terms apply to all quotations, orders, sales, invoices, deliveries and contracts for the supply of goods by HSE Store unless we expressly agree otherwise in writing.
1.3 These Terms are intended for customers acting wholly or mainly in the course of their trade, business, craft or profession. They do not apply to consumers.
1.4 By placing an order with HSE Store, the Customer confirms that it is purchasing the goods for business purposes and agrees to these Terms.
1.5 A copy of these Terms is available on the HSE Store website and may also be supplied directly to the Customer. The Customer is responsible for ensuring that these Terms have been reviewed before placing an order.
2. Definitions
In these Terms:
“Contract” means the agreement between HSE Store and the Customer for the supply of Goods incorporating these Terms, together with any quotation, order confirmation or other document expressly incorporated by HSE Store.
“Goods” means the products supplied by HSE Store under the Contract.
“Order” means the Customer’s request to purchase Goods from HSE Store.
“Quotation” means a quotation or written proposal issued by HSE Store for the supply of Goods.
“Manufacturer” means the manufacturer or brand owner of the relevant Goods.
“Business Day” means a day other than a Saturday, Sunday or public holiday in England.
3. Basis of Contract and Customer Terms
3.1 The Customer’s Order constitutes an offer by the Customer to purchase the Goods in accordance with these Terms.
3.2 The Contract is formed when HSE Store confirms acceptance of the Order in writing, issues an order confirmation, accepts payment for the Order, or begins fulfilment of the Order, whichever occurs first.
3.3 These Terms take precedence over any terms or conditions supplied, referred to or sought to be incorporated by the Customer.
3.4 Any terms contained in or referred to within:
a purchase order;
purchase order terms and conditions;
supplier registration documents;
procurement portals;
vendor portals;
order acknowledgements;
contractual templates;
specifications;
emails;
delivery documentation; or
any other document issued by the Customer
are expressly rejected and shall not form part of the Contract unless HSE Store has expressly agreed to those terms in writing.
3.5 The Customer’s submission of a purchase order, acceptance of an order confirmation, payment, receipt of Goods, or any other act of performance shall not constitute acceptance by HSE Store of the Customer’s terms and conditions.
3.6 Where there is any conflict between documents forming part of the Contract, the following order of precedence shall apply:
a. any written terms expressly agreed and signed by HSE Store;
b. HSE Store’s written quotation or order confirmation;
c. these Terms; and
d. the Customer’s Order solely for details identifying the Goods, quantities, agreed price and delivery address.
3.7 No amendment, variation or addition to these Terms shall be binding on HSE Store unless expressly accepted by an authorised representative of HSE Store in writing.
4. Quotations
4.1 Unless otherwise stated, quotations issued by HSE Store are invitations to the Customer to place an Order and do not constitute a binding offer.
4.2 Unless otherwise stated on the quotation, quotations remain valid for 30 days from the date issued.
4.3 Prices quoted are based on the information available to HSE Store at the time of quotation.
4.4 HSE Store reserves the right to correct obvious clerical, typographical or pricing errors.
4.5 A quotation for Goods supplied directly from a Manufacturer may be subject to the Manufacturer’s availability, pricing and lead time at the time the Order is placed.
4.6 A quotation may be subject to additional delivery, installation, access, lifting, offloading, carriage, storage or other charges where these are not expressly included within the quoted price.
5. Orders and Order Acceptance
5.1 The Customer is responsible for ensuring that its Order is accurate, including product selection, quantity, dimensions, specification, colour, configuration, delivery address and any other requirements.
5.2 HSE Store may request additional information before accepting an Order.
5.3 HSE Store reserves the right to decline an Order at its discretion before acceptance.
5.4 Once an Order has been accepted, it may not be cancelled or amended by the Customer except with HSE Store’s written agreement.
5.5 Where HSE Store agrees to a cancellation or amendment, the Customer shall reimburse HSE Store for all reasonable costs and liabilities incurred as a result, including Manufacturer charges, carriage, collection, administration, restocking and other third-party charges.
6. Product Information and Specifications
6.1 Product descriptions, photographs, illustrations, dimensions, weights, capacities and specifications published on the HSE Store website, in catalogues or otherwise provided are intended to provide general information.
6.2 HSE Store takes reasonable care to ensure that product information is accurate but does not warrant that all information will be completely free from typographical, technical or other errors.
6.3 Manufacturers may change product specifications, dimensions, finishes, colours, packaging or other characteristics from time to time.
6.4 Where a specific specification has been expressly agreed in writing as part of the Contract, HSE Store shall supply the Goods in accordance with that agreed specification, subject to any changes agreed by the Customer.
6.5 Product images may show optional accessories, configurations or finishes which are not included unless expressly stated in the quotation, Order confirmation or product description.
7. Customer Responsibility for Suitability
7.1 The Customer is responsible for determining that the Goods are suitable for its intended application, workplace, environment, load requirements, dimensions and operating conditions.
7.2 Where the Customer provides HSE Store with specifications, measurements, technical information or other requirements, the Customer is responsible for ensuring that such information is complete and accurate.
7.3 Where HSE Store provides product information or recommendations based on information supplied by the Customer, the Customer remains responsible for verifying that the selected Goods are suitable for its particular application unless HSE Store has expressly undertaken a separate professional design or assessment service in writing.
7.4 The Customer must comply with all applicable manufacturer instructions, operating instructions, installation instructions, warnings, safety requirements and applicable laws relating to the use of the Goods.
7.5 Nothing in this clause excludes or limits any liability or statutory right which cannot lawfully be excluded or limited.
8. Bespoke, Made-to-Order and Non-Standard Goods
8.1 Goods manufactured, configured, modified or ordered specifically to the Customer’s requirements may be classified as bespoke, made-to-order or non-standard Goods.
8.2 Bespoke, made-to-order and non-standard Goods cannot normally be cancelled or returned once production, configuration or procurement has commenced, except where HSE Store agrees otherwise in writing or where the Customer has a legal remedy which cannot lawfully be excluded.
8.3 The Customer is responsible for ensuring that all specifications, dimensions, drawings, colours, configurations and other information supplied for bespoke or made-to-order Goods are accurate.
8.4 Any cancellation charge for bespoke, made-to-order or non-standard Goods shall reflect HSE Store’s reasonable losses, costs and liabilities arising from the cancellation.
9. Price
9.1 Unless expressly stated otherwise, all prices quoted by HSE Store are exclusive of VAT.
9.2 VAT shall be charged at the applicable rate unless the transaction is lawfully zero-rated or otherwise exempt.
9.3 The price payable shall be the price stated in the accepted quotation or order confirmation.
9.4 Additional charges may apply where the Customer subsequently requests changes to the Order, delivery requirements, access arrangements, configuration or other services.
9.5 Where a Manufacturer increases the price of Goods between quotation and Order acceptance, HSE Store may notify the Customer of the revised price before accepting the Order.
10. Payment
10.1 Unless agreed otherwise in writing, payment shall be made in advance by card, bank transfer or other payment method offered by HSE Store.
10.2 HSE Store may issue a pro-forma invoice where payment is required before the Order is processed.
10.3 Where HSE Store has approved a credit account, the Customer shall pay invoices within the credit terms expressly agreed in writing.
10.4 The Customer shall not withhold, deduct or set off payment against any amount allegedly owed by HSE Store unless HSE Store has expressly agreed to such deduction or set-off in writing or the Customer has a legal right that cannot lawfully be excluded.
10.5 HSE Store may suspend or cancel further deliveries where the Customer fails to make payment when due or where HSE Store reasonably believes that the Customer may not be able to meet its payment obligations.
10.6 If the Customer exceeds an agreed credit limit, HSE Store may require payment in advance for further Orders.
11. Late Payment
11.1 If an amount payable by a business Customer becomes overdue, HSE Store may charge interest in accordance with the Late Payment of Commercial Debts legislation or, where expressly agreed in writing, any contractual interest rate applying to the Contract.
11.2 HSE Store may also recover any statutory compensation and reasonable debt recovery costs available under applicable legislation.
11.3 The Customer’s obligation to pay undisputed sums shall not be suspended because the Customer has a dispute concerning a separate invoice or Order.
12. Delivery
12.1 HSE Store will use reasonable endeavours to meet any estimated delivery date provided to the Customer.
12.2 Unless HSE Store expressly agrees in writing that a delivery date is guaranteed, any delivery date provided is an estimate only.
12.3 Delivery dates may be affected by Manufacturer lead times, carrier delays, shortages, production delays, adverse weather, transport disruption, customs procedures or other circumstances outside HSE Store’s reasonable control.
12.4 HSE Store shall not be liable for losses arising solely from a failure to meet an estimated delivery date.
12.5 Delivery may be made by HSE Store, a Manufacturer, courier, carrier or other third-party logistics provider.
12.6 Where Goods are delivered on pallets or other transport equipment, the Customer is responsible for ensuring that suitable access, unloading arrangements and personnel are available unless HSE Store has expressly agreed to provide unloading services.
12.7 The Customer is responsible for ensuring that the delivery address is accurate, accessible and suitable for the Goods and method of delivery.
12.8 Additional charges arising from failed delivery, refused delivery, inaccessible premises, waiting time, redelivery, storage, re-routing or other circumstances attributable to the Customer may be charged to the Customer.
13. Inspection and Notification of Problems
13.1 The Customer shall inspect the Goods as soon as reasonably practicable after delivery.
13.2 The Customer should notify HSE Store promptly of any apparent:
damage;
shortage;
incorrect Goods; or
other visible discrepancy.
13.3 Where possible, damage to packaging or Goods should be recorded on the carrier’s delivery documentation and supported by photographs.
13.4 Notification of an apparent problem should normally be made within 3 Business Days of delivery.
13.5 Failure to notify HSE Store within that period will not remove any legal rights relating to defects that could not reasonably have been discovered on inspection or any rights that cannot lawfully be excluded.
14. Risk
14.1 Risk in the Goods shall pass to the Customer upon delivery to the Customer or its nominated delivery location.
14.2 The Customer shall thereafter be responsible for the safekeeping, storage and appropriate use of the Goods.
14.3 Where the Customer requests that Goods be delivered to a third party, site, contractor or alternative location, delivery to that location shall be treated as delivery to the Customer.
14.4 The Customer is responsible for inspecting Goods delivered to any third-party location and for ensuring that any damage or shortage is notified promptly.
15. Title and Retention of Ownership
15.1 Ownership of the Goods shall remain with HSE Store until HSE Store has received payment in full for:
a. the Goods; and
b. any other sums due from the Customer to HSE Store in respect of the Contract.
15.2 Until ownership passes, the Customer shall:
a. keep the Goods identifiable as belonging to HSE Store where reasonably practicable;
b. not remove or obscure identifying marks or labels;
c. not pledge, charge or otherwise encumber the Goods; and
d. keep the Goods in reasonable condition.
15.3 If the Customer fails to make payment when due, becomes insolvent, enters administration or liquidation, or otherwise becomes subject to an insolvency event, HSE Store may, subject to applicable law, seek recovery of unpaid Goods in which ownership has not passed.
15.4 Nothing in this clause prevents HSE Store from exercising any other rights or remedies available under the Contract or applicable law.
16. Returns
16.1 HSE Store does not accept returns of correctly supplied Goods unless HSE Store has agreed to the return in writing.
16.2 Any request to return standard stock Goods must be made promptly and before the Goods are used, installed, altered or damaged.
16.3 Where HSE Store agrees to accept a return of correctly supplied Goods, the Customer may be responsible for:
return carriage;
collection charges;
original delivery costs;
restocking charges; and
any reasonable costs incurred in inspecting or preparing the Goods for resale.
16.4 Bespoke, made-to-order, customised or non-standard Goods are not normally returnable.
16.5 Nothing in this clause affects the Customer’s rights in relation to Goods which are faulty, defective, incorrectly supplied or otherwise fail to comply with the Contract.
17. Faulty or Defective Goods
17.1 Where Goods are alleged to be faulty or defective, HSE Store may require reasonable information, photographs, serial numbers, proof of purchase and other evidence to enable the issue to be investigated.
17.2 HSE Store may, where appropriate, arrange inspection by the Manufacturer or an appointed engineer.
17.3 Where a fault is confirmed and HSE Store is responsible under the Contract or applicable law, HSE Store may, as appropriate, repair, replace or refund the affected Goods or provide another remedy required by law.
17.4 The Customer must not carry out significant repairs, modifications or alterations to allegedly defective Goods without first obtaining HSE Store’s written approval, except where necessary to prevent immediate danger or further damage.
17.5 A warranty or guarantee provided by a Manufacturer may apply to the Goods. Where applicable, HSE Store will use reasonable endeavours to assist the Customer in making a valid warranty claim.
18. Manufacturer Warranties
18.1 Where Goods are supplied with a Manufacturer’s warranty, the terms, duration and exclusions of that warranty shall be determined by the Manufacturer.
18.2 Unless expressly stated otherwise in writing, HSE Store does not provide a separate additional Manufacturer warranty.
18.3 HSE Store does not warrant that a Manufacturer will accept a warranty claim where the relevant warranty conditions have not been satisfied.
18.4 Manufacturer warranties may be invalidated by misuse, unauthorised modification, incorrect installation, improper maintenance, overloading, unsuitable environmental conditions or failure to follow manufacturer instructions.
18.5 Nothing in this clause excludes or limits any liability or statutory right which cannot lawfully be excluded or limited.
19. Installation and Assembly
19.1 Unless expressly agreed in writing, HSE Store’s supply of Goods does not include installation, assembly, commissioning, lifting, positioning, fixing or connection.
19.2 Where the Customer or a third party undertakes installation or assembly, the Customer is responsible for ensuring that the work is carried out by suitably competent persons and in accordance with all relevant instructions and requirements.
19.3 Where HSE Store separately provides installation or other services, those services shall be subject to any additional terms expressly agreed for the relevant service.
20. Product Use and Safety
20.1 The Customer shall ensure that the Goods are used only for their intended purpose and in accordance with applicable instructions and safety requirements.
20.2 The Customer is responsible for carrying out any site-specific risk assessment, assessment of suitability, installation assessment, lifting assessment or other safety assessment required for its particular application.
20.3 The Customer shall ensure that employees, contractors and other users are appropriately trained and competent to use the Goods.
20.4 HSE Store shall not be responsible for loss or damage caused by misuse, incorrect installation, alteration, modification, neglect, improper maintenance or failure to follow applicable instructions, except to the extent that such responsibility cannot lawfully be excluded.
21. Customer Specifications and Drawings
21.1 Where Goods are manufactured or supplied in accordance with information supplied by the Customer, the Customer warrants that such information is accurate and does not infringe any third-party rights.
21.2 The Customer shall indemnify HSE Store against losses reasonably incurred as a result of a third-party claim arising from the Customer’s specifications, designs or materials where those specifications, designs or materials infringe a third party’s intellectual property rights.
21.3 HSE Store may rely upon dimensions, measurements and technical information provided by the Customer.
22. Intellectual Property
22.1 All intellectual property rights in HSE Store’s website, content, photographs, drawings, quotations, documentation, specifications, designs and other materials remain the property of HSE Store or the relevant third-party rights holder.
22.2 The Customer shall not reproduce, modify, distribute or commercially exploit HSE Store’s materials without prior written permission.
22.3 Where drawings, designs or technical information are supplied by a Manufacturer, the relevant Manufacturer’s intellectual property rights remain unaffected.
23. Compliance and Export
23.1 The Customer shall use the Goods in compliance with all laws, regulations, industry requirements and manufacturer instructions applicable to its business and use of the Goods.
23.2 Unless expressly agreed otherwise, the Customer is responsible for obtaining any permits, approvals or site permissions required for use or installation of the Goods.
23.3 Where Goods are exported outside the United Kingdom, the Customer is responsible for confirming that the Goods are lawful and suitable for import and use in the destination country, and for complying with applicable customs, import, export control and other requirements.
24. Events Outside Our Control
24.1 HSE Store shall not be liable for delay or failure to perform any obligation where the delay or failure results from circumstances beyond our reasonable control.
24.2 Such circumstances may include, without limitation:
Manufacturer failure or delay;
shortages of stock or raw materials;
carrier or logistics disruption;
industrial disputes;
strikes;
transport disruption;
fire;
flood;
severe weather;
natural disasters;
war;
terrorism;
civil unrest;
government action;
changes in law or regulation;
energy disruption;
cyber incidents affecting third-party suppliers or infrastructure; and
other circumstances which HSE Store could not reasonably have prevented or avoided.
24.3 HSE Store shall use reasonable endeavours to minimise the effect of such circumstances.
24.4 If such circumstances continue for a prolonged period, HSE Store may cancel the affected Order by written notice without liability other than, where applicable, refunding amounts paid for Goods which have not been supplied.
25. Limitation of Liability
25.1 Nothing in these Terms excludes or restricts liability which cannot lawfully be excluded or restricted.
25.2 Subject to clause 25.1, HSE Store shall not be liable for:
a. loss of profit;
b. loss of revenue;
c. loss of business;
d. loss of anticipated savings;
e. loss of goodwill;
f. loss of reputation;
g. loss of contracts or opportunities; or
h. indirect or consequential loss.
25.3 Subject to clause 25.1, HSE Store’s total aggregate liability arising out of or in connection with a Contract shall not exceed the total price paid or payable for the Goods giving rise to the claim.
25.4 The limitations in this clause shall apply whether the claim arises in contract, tort, negligence, breach of statutory duty or otherwise.
25.5 HSE Store shall not be liable to the extent that a loss results from the Customer’s failure to follow instructions, misuse of the Goods, incorrect installation, alteration, modification, failure to maintain the Goods properly or use outside the Goods’ intended application.
25.6 Nothing in these Terms shall exclude or limit liability for fraud or fraudulent misrepresentation, or any other liability which the law does not permit HSE Store to exclude or limit.
25.7 The provisions of this clause shall be interpreted to the maximum extent permitted by applicable law.
26. Suspension and Termination
26.1 HSE Store may suspend performance under a Contract where:
a. the Customer fails to make payment when due;
b. the Customer materially breaches these Terms;
c. the Customer becomes insolvent or appears reasonably likely to become insolvent; or
d. HSE Store reasonably believes that continuing to supply the Customer would expose it to material financial or legal risk.
26.2 HSE Store may terminate a Contract immediately by written notice where the Customer commits a material breach which is incapable of remedy or, where capable of remedy, fails to remedy it within a reasonable period after being notified.
26.3 Termination shall not affect rights or obligations which accrued before termination.
26.4 The Customer shall remain responsible for payment for Goods supplied, Goods already ordered from a Manufacturer which cannot reasonably be cancelled, and other sums properly due under the Contract.
27. Confidentiality
27.1 Each party shall keep confidential information received from the other party which is clearly confidential or would reasonably be understood to be confidential.
27.2 This obligation does not apply to information which:
a. is already lawfully known to the receiving party;
b. becomes public through no breach of the Contract;
c. is independently developed; or
d. is required to be disclosed by law or a competent authority.
27.3 HSE Store may disclose information to its employees, professional advisers, Manufacturers, subcontractors, carriers and service providers where reasonably necessary to fulfil the Contract.
28. Data Protection
28.1 HSE Store will process personal data in accordance with its Privacy Policy and applicable data protection legislation.
28.2 The Customer shall ensure that any personal information supplied to HSE Store has been provided lawfully and that the Customer has the necessary authority to provide it.
29. Communications
29.1 The Customer agrees that HSE Store may communicate with it by email, telephone or other appropriate electronic means concerning Orders, invoices, deliveries, warranties and customer service.
29.2 Notices under these Terms should be sent to the relevant party’s most recently notified business contact details.
29.3 The Customer is responsible for ensuring that HSE Store has accurate contact information for its accounts and purchasing personnel.
30. Assignment and Subcontracting
30.1 The Customer may not assign, transfer, charge, subcontract or otherwise dispose of its rights or obligations under a Contract without HSE Store’s prior written consent.
30.2 HSE Store may use Manufacturers, carriers, subcontractors and other service providers to fulfil its obligations.
30.3 HSE Store may assign or transfer a Contract as part of a sale, restructuring, corporate reorganisation or transfer of all or part of its business.
31. Third-Party Rights
31.1 No person other than HSE Store and the Customer shall have any right to enforce any term of the Contract unless expressly stated otherwise.
32. Severance
32.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be modified or removed only to the extent necessary.
32.2 The remaining provisions shall continue in full force and effect.
33. Waiver
33.1 A failure or delay by HSE Store to exercise any right or remedy shall not constitute a waiver of that right or remedy.
33.2 A waiver of any breach shall not constitute a waiver of any subsequent breach.
34. Entire Agreement
34.1 These Terms, together with the applicable quotation, order confirmation and any other document expressly agreed by HSE Store in writing, constitute the entire agreement between HSE Store and the Customer in relation to the supply of the relevant Goods.
34.2 The Customer acknowledges that it has not relied upon any statement, representation or promise not expressly included in the Contract, except where such reliance cannot lawfully be excluded.
35. Changes to These Terms
35.1 HSE Store may update these Terms from time to time.
35.2 The Terms applying to an Order shall be those in force and made available to the Customer at the time the Contract is formed, unless the parties expressly agree otherwise.
35.3 No subsequent change to these Terms shall retrospectively alter a Contract already formed.
36. Governing Law and Jurisdiction
36.1 These Terms and each Contract shall be governed by and interpreted in accordance with the law of England and Wales.
36.2 Subject to any mandatory legal requirements, the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms or a Contract.
37. HSE Store Company Details
HSE Store Ltd
Company Number: 15369896
Registered Office: 321-323 High Road, Romford, Essex, RM6 6AX
Website: https://hsestore.co.uk
Email: sales@hsestore.co.uk
Important Notice
These Terms are intended for business-to-business sales only.
Where the law gives a customer rights which cannot legally be excluded or limited, nothing in these Terms is intended to exclude or limit those rights.
These Terms should be read together with HSE Store’s Privacy Policy, Delivery Information and Returns Policy where applicable.