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Return and Refund Policy

Last updated: February 2024

Thank you for shopping at HSE Store.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to HSE Store LTD, 210 Fox Lane, Leyland, PR25 1HW.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to HSE Store, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 10 days without giving any reason for doing so.


  • Made to order items can not be cancelled
  • The deadline for cancelling an Order is 10 days from the date on which You place the order

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    • By email:

    We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    • We are notified of return within 10 working days from date of despatch at which time providing this is acceptable, a returns number will be issued. Goods without the official returns number will be refused. All returns must be arranged by customers own transportation methods.
    • Provided goods are returned in a resalable condition we will issue credit less restocking costs. If goods require refurbishment, we will issue a damage report and advise of the costs involved.
    • All returns are subject to 30% restocking fees.
    • All returns must be returned to us within 10 working days of returns number being issued. Failure to return within this period will result in the goods being refused and no longer returnable.
    • Goods must be standard products and in as new condition. Goods being returned must be wrapped to protect against damage on return journey. We reserve the right to charge for refurbishment costs as well as restocking costs

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.
    • Goods which have been manufactured special against a written quote cannot be returned. Any mobile steps with gates are considered to be a special product as platform is extended to incorporate gate and cannot be modified back to standard
    • Goods which have been galvanised are made to order non-returnable
    • Mobile steps above 9 treads cannot be accepted, as we have restricted space available.
    • Any product fitted with a factory fitted (F/F) item, is classed as a specifically made to order product and therefore is non returnable.
    • We will not accept returns on any quantity orders (Other than signage). Our definition of quantity is 3 and above and is based on total order quantity, not per product quantity.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    e-mail to and we will advise

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email:


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